If you are not entirely satisfied with your purchase, we're here to help. This return policy applies to accessories (hereafter, "products") purchased during the instrument rental process, and NOT to the instrument rental itself.
Our products can be returned within 7 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund. However, due to copyright concerns, all sheet music sales are final. No refunds or exchanges are offered for sheet music.
To be eligible for a return, please make sure that:
- The product was purchased in the last 7 days
- The product is in its original packaging
- The product isn't used or damaged
- You have the receipt or proof of purchase
Products that do not meet these criteria will not be considered for return.
Send the product with its original packing and the receipt or proof of purchase, to:
Blackerby Violin Shop
1111 W. Anderson Lane
Austin, TX 78757
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Blackerby Violin Shop.
If you received a damaged product, please notify us immediately for assistance.
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By phone number: 512-469-9343
- By email: firstname.lastname@example.org